Terms and conditions

 

MAIN INFORMATIONS

Annya Boutique are dedicated to customer service. If you have any questions, suggestions or comments please email us using the link on the store page. All emails will be answered within 2 working days.

Our Contact details:

Annya Boutique

Belgard Square
Tallaght
Dublin 24

Phone number: + 353 873205556
e-mail: info@annyastudio.com

MAKING A PURCHASE

Making a purchase could not be easier. After easy and quick registration (it takes only 3 minutes!) just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

You may decide to pay via paypal (credit card) or collect your order to avoid paying shipping costs.

Lack of payment within 3 days means resignation from the order and its cancellation.

SHIPPING

All orders will be send to you via an post standard or an post express. You will be able to choose this at the check out.

COLLECTION

Collection is possible on the next working day for all orders raised before 5pm.
All orders placed after 5pm will be ready on the second working day.

COMPLAINTS

All shortages or errors must be reported to us within 2 days of delivery.

Please ensure that you enter your address correctly as the address label will be printed exactly as you have typed your address into the computer.

You should unpack your delivery in the presence of a representative of a shippment company. If the mechanical damages of products (resulting from transportation) have been noticed, please draw up a protocol signed both by the Customer and a representative of a shippment company. Only with such a protocol the store will admit your complaint on the products' damages that occured during the shippment. Otherwise you should submit your complaint to the shipping company rather than to the store.

The Customers are guaranteed to have their products exchanged or their money returned (in the amount of product price) in case their complaint is recognised as substinated and the damages occured as a result of unproper operations of the Store.

After Customer's complaint have been accepted, money is paid on the Customer's account  within  7 days. The packaging cost and the shippment charges for returned products are paid by the Customer.

BACK ORDERS
If your item is not in stock and back order is possible we will e-mail you and offer you this option, otherwise we will refund your payment

TAX CHARGES

All orders include 23% VAT where applicable.

PRIVACY POLICY

Annya Boutique do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.